中國(guó)人民大學(xué)鄧雪飛講座“為什么人們參與眾包:從受雇人視角展開(kāi)的研究”,講座主要內(nèi)容是:
在互聯(lián)網(wǎng)和數(shù)字技術(shù)的進(jìn)步使得新的工作表,微工作崗位,我們稱(chēng)之為眾包工作環(huán)境(CSWE)的開(kāi)源。這種新的工作形式有可能改變傳統(tǒng)的工作,但是,我們CSWE的認(rèn)識(shí)還處于初級(jí)階段的潛力。要提高認(rèn)識(shí),這項(xiàng)研究抓住職工群眾的看法,探討人群工人,采購(gòu)人群的工作,并推動(dòng)集體職工群眾參與微作業(yè)的開(kāi)源人群的工作環(huán)境的特點(diǎn)。微作業(yè)CSWE的普及,盡管在這樣的環(huán)境下看似缺乏吸引力的工作,已經(jīng)促使我們?nèi)ヌ剿鬟@個(gè)IT支持工作的現(xiàn)象。通過(guò)工作設(shè)計(jì)的角度來(lái)看的指導(dǎo)下,我們用因果透露映射方法,通過(guò)注冊(cè)在亞馬遜的Mechanical Turk(MTurk)55人群工人來(lái)分析敘事。我們的數(shù)據(jù)分析,發(fā)現(xiàn)7個(gè)主要結(jié)構(gòu),21關(guān)鍵概念,并圍繞CSWE,可以引導(dǎo)個(gè)人為什么參加工作的微眾包我們的理論認(rèn)識(shí)815的因果聯(lián)系。人群中的工作范圍內(nèi),眾包的任務(wù)特點(diǎn)和個(gè)人的需要成為激勵(lì)個(gè)人參與的主要因素。此外,數(shù)字作品的控制,其中包括用于管理工作微型可編程性,支付自動(dòng)化,標(biāo)準(zhǔn)化和風(fēng)險(xiǎn)緩解的數(shù)字特性,成為設(shè)計(jì)工作的一個(gè)組成部分,以改善CSWE微眾包工作流程。我們的研究表明,CSWE的物質(zhì)能提供可能性和機(jī)會(huì)豐富微眾包工作的工作環(huán)境,使這種看似不具吸引力的工作更有吸引力的關(guān)鍵。
鄧雪飛(南茜)是加州州立大學(xué)信息系統(tǒng)副教授,多明格斯山。此前,鄧博士是信息技術(shù)(IT)管理的夏威夷大學(xué)的Shidler學(xué)院馬諾阿分校助理教授商業(yè)。她獲得了她的博士學(xué)位學(xué)位,卡耐基梅隆大學(xué)的信息系統(tǒng)。她的研究興趣集中在IT和IT人力信息系統(tǒng)的使用和支持,以及電子商務(wù)的社會(huì)影響眾包,知識(shí)管理。鄧教授的研究工作已經(jīng)發(fā)表在期刊管理信息系統(tǒng),信息系統(tǒng)雜志,期刊信息系統(tǒng),情報(bào)雜志技術(shù)案例與應(yīng)用研究,以及國(guó)際期刊工程項(xiàng)目管理,等等。她的學(xué)術(shù)專(zhuān)業(yè)服務(wù),包括跟蹤聯(lián)席主席在2015年決策科學(xué)習(xí)究所(DSI)年會(huì),并minitrack聯(lián)合主席在夏威夷國(guó)際會(huì)議系統(tǒng)科學(xué)(HICSS)。鄧博士是在信息和組織,組織雜志的計(jì)算和電子商務(wù)的副主編,以及知識(shí)管理研究與實(shí)踐的編輯審查委員會(huì)。
原文:
Advancements in the Internet and digital technologies have enabled a new work form, open sourcing of micro jobs, which we refer to as the crowdsourcing work environment (CSWE). This new formof work has the potential to transform traditional work, however, our understanding of CSWE is still in its incipient stage. To enhance our understanding, this study captures crowd workers' perceptions to explore the characteristics of crowd workers, crowdsourcing jobs, and the crowdwork environment that collectively drive crowd workers to participate in the open sourcing of micro jobs. The popularity of the micro job CSWE, despite the seemingly unattractive work withinthis environment, has motivated us to explore this IT-enabled work phenomenon. Guided by the work design perspective, we use revealed causal mapping method to analyze narratives by 55 crowd workers registered on Amazon Mechanical Turk (MTurk). Our data analysis uncovered 7 main constructs, 21 key concepts, and 815 cause-effect linkages surrounding the CSWE that could guide our theoretical understanding of why individuals participate in micro job crowdsourcing. The crowd work context, crowdsourcing task characteristics, and personal needs emerged as the major factors motivating individuals' participation. Moreover, digital work control, including digital properties for managing micro job programmability, payment automation, standardization, and risk mitigation, emerged as an integral component of work design to improve the micro job crowdsourcing processes in the CSWE. Our study suggests that the CSWE's materiality affords possibilities and opportunities critical for enriching micro job crowdsourcing work environment that make this seemingly unattractive work more appealing.